Country Coordinator

IntraHealth International, Inc.



Job Profile

WHY JOIN INTRAHEALTH?



At IntraHealth, we are a global team of creative, committed humanitarians on a mission. We are advocates, technologists, health workers, and communicators. Program officers, finance experts, and technical leaders. We are passionate and diverse. And we’re united in our belief that everyone everywhere should have the health care they need to thrive. That’s why we work every day to improve the performance of health workers around the world and strengthen the systems in which they work.



For almost 40 years in over 100 countries, IntraHealth has partnered with local communities to make sure health workers are present where they’re needed most, ready to do the job, connected to the technology they need, and safe to do their very best work.



Our programs are designed with a deep understanding of and appreciation for the context of human rights, gender equality and discrimination, economic empowerment, and changing populations. And the longstanding relationships we’ve built with government agencies, private-sector partners, and members of civil society make our efforts stronger and more effective.



Join us and together we can make lasting changes in global health—for all of us.



SUMMARY OF ROLE



The Country Coordinator serves as IntraHealth’s representative in the Democratic Republic of the Congo, responsible for stewardship of IntraHealth’s vision, mission, values and code of ethics. S/he is responsible for the strategic growth, relationship management and diversification of the IntraHealth country portfolio in the DRC. He/She provides oversight to IntraHealth operations and programs portfolio in DRC, and coordinates and aligns IntraHealth/US inputs into country operations. The Country Coordinator oversees implementation of risk mitigation and compliance measures, and host country, partner and donor satisfaction. He/She builds and maintains active relationships based on trust and mutual respect with key stakeholders from the government, donor, private, corporate and non-governmental sectors.



The Country Coordinator reports to the Senior Director of Program Delivery or his/her delegate. The Country Coordinator oversee all country-based staff (e.g. project, technical, finance), and serves as the direct supervisor to all project focal points and Finance Manager. The Country Coordinator models IntraHealth core values of excellence, openness, partnership and accountability in all decisions and actions.



ESSENTIAL FUNCTIONS



Growth and Representation

• Grow and diversify the country portfolio, actively scanning the environment for potential opportunities, developing and implementing a rapid growth plan and leading efforts to convert opportunities to funding, working in partnership with and utilizing tools provided by the Business Development and other key US-based departments.


• Build on existing and develop new partnerships and synergies with national and international actors present in the field.


• Advance IntraHealth’s position as a partner of choice by cultivating relationships with current and potential stakeholders; local, regional and private sector partners and networks; and government, foundation, and corporate donors.


• Represent IntraHealth in the country, in communications, meetings and other interactions with government, donors, partners and other non-governmental agencies.

Country Portfolio Management

• Lead and contribute to the overall performance of the country portfolio in alignment with national strategic plans while ensuring host country stakeholder and donor satisfaction.


• Ensure technical and implementation excellence by providing technical assistance in her/his area of expertise and/or oversight to projects in the country portfolio.


• Liaise and collaborate with headquarters technical and program staff providing support to the country portfolio to maintain strong link between headquarters and country office to ensure quality program implementation.

Country Operations Management

• Oversee all country office operations and administrative processes, including ensuring all financial internal controls processes are upheld and followed.


• Lead and manage/supervise country-based programmatic, technical and administrative/finance staff, holding them accountable for results, setting priorities and performance expectations, assigning resources, and conducting performance reviews.


• Ensure country office and program operations are in compliance with country policies and laws, donor regulations and IntraHealth policies, standards, procedures and practices.


• Coordinate with IntraHealth US departments to align IntraHealth/US inputs into country operations and ensure timely reporting and responsiveness to HQ requirements.


• Review at a high-level country office financial reports on a monthly basis.


• Assist with proper segregation of duties among operations staff so that no single person controls any one process from start to finish.

MINIMUM REQUIREMENTS

• Masters’ degree in Public Health, International Development or equivalent.


• At least 10 years of related professional experience, with a minimum of 5 years managing and implementing international health programs and supervising teams.


• Significant knowledge of the DRC health system at all levels of the system.


• Experience working with the DRC government in developing and/or implementing health programs/services.


• Experience working with international organizations and donors in the DRC.


• Proven expertise in stakeholder engagement including strong skills in networking, building and maintaining productive partnerships with donors, governments, and other partners


• Experience in new business development, demonstrated accomplishments in country portfolio growth is a plus.


• Demonstrated excellent leadership skills including strategic planning, diplomacy, appreciating and managing diversity, and negotiation and advocacy skills.


• Demonstrated program management and operations skills in areas such as work plan implementation, risk management, and policy compliance.


• Excellent people skills and ability to work collegially with teams and individuals.

Excellent verbal and written communications and presentation skills in French and English.



Core Organizational Competencies



Accountability -Holds self and others accountable for all work activities, research and personal actions and decisions; follows through on commitments and focuses on those activities that have the greatest impact on meeting measurable high quality results for IntraHealth's success. Exercises ethical practices, respectful words and behaviors, and equitable treatment of others in all activities.



Innovation -Develops new, better or significantly different ideas, methods, solutions or initiatives that result in improvement of IntraHealth's performance and meeting objectives, results and global commitments.



Service Excellence -Knowledge of and ability to put into action customer service concepts, processes and techniques to access internal and/or external client needs and expectations and meet or exceed those needs and expectations through providing excellent service directly or indirectly.



Senior Management Competencies



Organizational Stewardship–Approaches role and duties as a primary caretaker and steward of the organization, encourages a cooperative environment that focuses on placing the organization’s interests and success first before his/her’s, another individual, department or team.



Client Relationship Management–Knowledge and ability to determine and satisfy current client needs and maintain a partnering relationship during engagements; includes influencing, communicating, presenting, facilitating; build and manage new relationships and collaborative alliances.



Strategic Thinking–Applies organizational knowledge to identify and maintain focus on key success factors for IntraHealth while recognizing, anticipating and resolving organizational challenges. Ability to develop organization- and industry-specific expertise and apply sound decision making processes to reach productive resolutions that translates strategy into actionable business plans.



Business Acumen -Knowledge, insight, and application of business concepts, tools, and processes that are required for making sound decisions in the context of IntraHealth’s business; ability to apply this knowledge appropriately to diverse situations; including supporting, identifying, assessing, and/or securing new business for the organization.



Effective Communication -Understands effective communication concepts, tools and techniques; ability to effectively transmit, explain complex technical concepts in simple, clear language (English and other required languages) appropriate to the audience; and receive, and accurately interpret ideas, information, and needs through the application of appropriate professional communication behaviors.



Job Specific Competencies



Delegation–Ability to empower, coach, develop and motivate direct reports to effectively perform tasks and responsibilities to accomplish results and meet expectations for which you the supervisor maintain ultimate accountability.



Conflict Management -Understanding of how to anticipate, recognize and deal effectively with existing or potential staff-related conflicts and create the rationale for and the ability to provide tactful, direct, and actionable feedback to direct reports during challenging and sometimes uncomfortable situations.



Technical Expertise– Knowledge and skills in IntraHealth’s areas of expertise, understanding of the trends, directions, major issues and regulatory considerations, and ability to apply this knowledge appropriately in our organizational and industry context.



Summary of Benefits



IntraHealth International, Inc. is a great place to work and prides itself on its comprehensive benefits package. We offer competitive salaries and a dynamic inclusive work environment which supports health workers so they can improve the lives of people throughout the world.



IntraHealth International is proud to be anequal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law, and requires affirmative action to ensure equality of opportunity in all aspects of employment. This is also to include inquiry about, disclosing, or discussing their compensation or the compensation of other applicants or employees.



To apply and learn more about IntraHealth Careers @: http://www.intrahealth.org/section/careers



Learn more about“Who We Are” @: http://www.intrahealth.org/section/about-us1

Requirements

• Expert
• Advanced
• Expert
• Experience working with the DRC government in developing and/or implementing health programs/services.
• Experience working with international organizations and donors in the DRC.
• Experience managing and implementing international health programs and supervising teams.

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