The IRC started operations in Cameroon in 2016 to respond to the increasing concerns for people affected by violence linked to Boko Haram, in the Far North of the country. Assistance to displaced populations extends across the Far North, notably Mayo Sava, Mayo Tsanaga and Logone & Chari, delivering lifesaving programming to increase access to water and improving hygiene practices in vulnerable displaced and host communities, cash programming to enable poor families to meet basic needs and improve food security, and protection programming, including meeting specific needs of women and girls.



Following the increasing crisis in the North West and South West regions of Cameroon, the IRC expanded its operations into the South West region in August 2018 and into the North West in 2020. The IRC is delivering lifesaving humanitarian assistance to internally displaced populations, with a field base in Buea.



IRC Cameroon is committed in its 2020 Strategic Action Plan, to continue to provide essential humanitarian services, with a focus on safety in communities and ensuring affected populations can meet their basic needs, whilst also building the resilience of beneficiaries, especially women and girls. IRC Cameroon is funded by European and American donors. The Coordination office is located in Yaoundé, with a field base in Kousseri, Maroua and Buea.



Scope of Work



The Operations Coordinator provides leadership, decision-making and coordination on the country program’s critical support functions, ensuring that programs are supported and that all necessary systems are in place and consistently implemented in all locations. The position reports to the Country Director (CD) and is a member of the Senior Management Team (SMT). The Operations Coordinator directly supervises the IT Manager and technically supervises the Supply Chain Managers (for Buea, Maroua and Kousseri), the Humanitarian Access and Liaison Senior Officer (HALSO) South West, and the Security Officer Far-North. The Operations Coordinator provides strategic oversight to the Country Emergency Team and acts as country program focal point for security and Humanitarian Access.



This position has close working relationships with the Deputy Director Finance (DDF), Deputy Director Programs (DDP), Administration and HR Coordinator, Field Coordinators and members of the regional support team (Regional Supply Chain Director, Regional IT Director, Regional Safety and Security Advisor).



Main Responsibilities



Strategic Planning and Business Development

Lead the implementation of the Country Strategic Action Plan (SAP) as it relates to Operations.Lead the implementation of operations excellence program (Scorecards) identifying improvement priorities and developing actions.Support the CD and the DDP, during identification of program opportunities and expansion. Ensure all new proposals receive thorough Operations review and that appropriate support cost and country program asset needs are budgeted for.Accountable for the design, planning, execution and monitoring of supply chain activities at the country level.Liaise with relevant Technical Coordinators and Field Coordinators to support the design, provide training and ensure cross-sectoral integration.

Active member of the Senior Management Team (SMT) and the extended, Country Management Team (CMT)



Supply Chain

Technical supervision of the Supply Chain Managers (Maroua, Kousseri and Buea) and oversight of all Supply Chain staff; ensuring that team meets the programs' needs promptly while aligning with IRC policies; coordination with Field Coordinators to ensure successful management in partnership In collaborative with internal and external stakeholders, develop and implement collaborative planning on procurement and distribution of goods and services, allocation of human and material resources to support the effective and quality implementation of grant and projects. Lead supply chain assessments and provide operational risk analysis, and recommendations to the CMT related to supply gap in staffing, systems, procedures and policies. Based on market assessment and country programs need, develop country procurement strategies, that will facilitate long term contracts and strategic partnership with suppliers and vendors in accordance with IRC, donor and host government rules and regulations. Undertake periodic system reviews of procurement, assets, warehouse/inventory, suppliers and vendor contracts to verify that policies are adhered to and to identify areas for improvement.

Ensure that training needs are identified, plans are developed, fully implemented and refresher trainings provided, both for Supply Chain and non-Supply Chain staff.



Provide technical support to field teams to ensure all field offices are in compliance with IRC Supply Chain policies and SOPs.



Maintain close working relations with the Deputy Director Finance to ensure full and coordinated support is extended to the Supply Chain department.



Ensure full implementation and consistent use of Global Supply Chain tools and system in coordination with finance and grants units.

Lead preparation and implementation of Integra (coming Enterprise Resource Planning tool).

Information and Technology



Supervise the IT Department, manage the Information Technology (IT) Manager. Verify that information technology policies and procedures are documented, disseminated and consistently applied across the country program.



Ensure that IT compliance monitoring processes are developed and effectively implemented. Support the IT staff to provide top-tier and effective IT services and support to the Country Office and across all field sites.



Ensure that IT develops and effectively implements compliance monitoring processes



Safety and Security



Overall management of safety and security, including:



Ensuring the risks IRC staff face in their work environment are mitigated against to the degree feasible given the context.



Ensuring Security Management Plan and SOP are in place, kept current and implemented by all staff at all times and capacity building is regularly conducted.



Ensuring that contextual and scenario analysis are update regularly and shared with the wider management team. Provide technical support to the Far North Security Officer and to the Humanitarian access and Liaison Senior Officer South West.



Working closely with Regional Safety and Security Advisor, Global Security related teams and Humanitarian Access team.



Ensuring that Safety and Security is factored into program design and implementation, including but not limited to ensure the timely collection and sharing of relevant information.



Ensuring all staff can access relevant safety and security trainings in a timely manner



Liaison/Representation and Coordination

Act as focal point for emergency preparedness activities in country, coordinating with the Country Emergency Team (CET) to ensure emergency preparedness plan is in place and up to date and preparedness actions are advanced.Serve as coordinator of the Country Emergency Team (CET) Serve as focal point and coordinator of the Operations ScorecardServe as an active member of Senior Management Team and Country Management TeamServe as a focal point and maintain communication with HQ and Regional Support for Supply Chain, IT, Security and Emergency Preparedness and Response

Requisition ID: req8361



Job Title: operations Coordinator



Sector: Operations



Employment Category: Fixed Term



Employment Type: Full-Time



Open to Expatriates: Yes



Location: Yaounde, Cameroon



Job Description



The IRC started operations in Cameroon in 2016 to respond to the increasing concerns for people affected by violence linked to Boko Haram, in the Far North of the country. Assistance to displaced populations extends across the Far North, notably Mayo Sava, Mayo Tsanaga and Logone & Chari, delivering lifesaving programming to increase access to water and improving hygiene practices in vulnerable displaced and host communities, cash programming to enable poor families to meet basic needs and improve food security, and protection programming, including meeting specific needs of women and girls.



Following the increasing crisis in the North West and South West regions of Cameroon, the IRC expanded its operations into the South West region in August 2018 and into the North West in 2020. The IRC is delivering lifesaving humanitarian assistance to internally displaced populations, with a field base in Buea.



IRC Cameroon is committed in its 2020 Strategic Action Plan, to continue to provide essential humanitarian services, with a focus on safety in communities and ensuring affected populations can meet their basic needs, whilst also building the resilience of beneficiaries, especially women and girls. IRC Cameroon is funded by European and American donors. The Coordination office is located in Yaoundé, with a field base in Kousseri, Maroua and Buea.

• 
  Scope of Work
  
  
  
  The Operations Coordinator provides leadership, decision-making and coordination on the country program’s critical support functions, ensuring that programs are supported and that all necessary systems are in place and consistently implemented in all locations. The position reports to the Country Director (CD) and is a member of the Senior Management Team (SMT). The Operations Coordinator directly supervises the IT Manager and technically supervises the Supply Chain Managers (for Buea, Maroua and Kousseri), the Humanitarian Access and Liaison Senior Officer (HALSO) South West, and the Security Officer Far-North. The Operations Coordinator provides strategic oversight to the Country Emergency Team and acts as country program focal point for security and Humanitarian Access.
  
  
  
  This position has close working relationships with the Deputy Director Finance (DDF), Deputy Director Programs (DDP), Administration and HR Coordinator, Field Coordinators and members of the regional support team (Regional Supply Chain Director, Regional IT Director, Regional Safety and Security Advisor).


• 
  Main Responsibilities
  
  
  
  Strategic Planning and Business Development
  

• Lead the implementation of the Country Strategic Action Plan (SAP) as it relates to Operations.
• Lead the implementation of operations excellence program (Scorecards) identifying improvement priorities and developing actions.
• Support the CD and the DDP, during identification of program opportunities and expansion.
• Ensure all new proposals receive thorough Operations review and that appropriate support cost and country program asset needs are budgeted for.
• Accountable for the design, planning, execution and monitoring of supply chain activities at the country level.
• Liaise with relevant Technical Coordinators and Field Coordinators to support the design, provide training and ensure cross-sectoral integration.

Active member of the Senior Management Team (SMT) and the extended, Country Management Team (CMT)



Supply Chain

• Technical supervision of the Supply Chain Managers (Maroua, Kousseri and Buea) and oversight of all Supply Chain staff; ensuring that team meets the programs' needs promptly while aligning with IRC policies; coordination with Field Coordinators to ensure successful management in partnership
• In collaborative with internal and external stakeholders, develop and implement collaborative planning on procurement and distribution of goods and services, allocation of human and material resources to support the effective and quality implementation of grant and projects.
• Lead supply chain assessments and provide operational risk analysis, and recommendations to the CMT related to supply gap in staffing, systems, procedures and policies.
• Based on market assessment and country programs need, develop country procurement strategies, that will facilitate long term contracts and strategic partnership with suppliers and vendors in accordance with IRC, donor and host government rules and regulations.
• Undertake periodic system reviews of procurement, assets, warehouse/inventory, suppliers and vendor contracts to verify that policies are adhered to and to identify areas for improvement.

• Ensure that training needs are identified, plans are developed, fully implemented and refresher trainings provided, both for Supply Chain and non-Supply Chain staff.
• Provide technical support to field teams to ensure all field offices are in compliance with IRC Supply Chain policies and SOPs.
• Maintain close working relations with the Deputy Director Finance to ensure full and coordinated support is extended to the Supply Chain department.
• Ensure full implementation and consistent use of Global Supply Chain tools and system in coordination with finance and grants units.

• Lead preparation and implementation of Integra (coming Enterprise Resource Planning tool).

Information and Technology

• Supervise the IT Department, manage the Information Technology (IT) Manager. Verify that information technology policies and procedures are documented, disseminated and consistently applied across the country program.


• Ensure that IT compliance monitoring processes are developed and effectively implemented. Support the IT staff to provide top-tier and effective IT services and support to the Country Office and across all field sites.


• Ensure that IT develops and effectively implements compliance monitoring processes

Safety and Security



Overall management of safety and security, including:

• Ensuring the risks IRC staff face in their work environment are mitigated against to the degree feasible given the context.


• Ensuring Security Management Plan and SOP are in place, kept current and implemented by all staff at all times and capacity building is regularly conducted.


• Ensuring that contextual and scenario analysis are update regularly and shared with the wider management team. Provide technical support to the Far North Security Officer and to the Humanitarian access and Liaison Senior Officer South West.


• Working closely with Regional Safety and Security Advisor, Global Security related teams and Humanitarian Access team.


• Ensuring that Safety and Security is factored into program design and implementation, including but not limited to ensure the timely collection and sharing of relevant information.


• Ensuring all staff can access relevant safety and security trainings in a timely manner

Liaison/Representation and Coordination

• Act as focal point for emergency preparedness activities in country, coordinating with the Country Emergency Team (CET) to ensure emergency preparedness plan is in place and up to date and preparedness actions are advanced.


• Serve as coordinator of the Country Emergency Team (CET)
• Serve as focal point and coordinator of the Operations Scorecard


• Serve as an active member of Senior Management Team and Country Management Team


• Serve as a focal point and maintain communication with HQ and Regional Support for Supply Chain, IT, Security and Emergency Preparedness and Response

Qualifications



Your leadership, interpersonal and negotiation skills should be excellent, and reflect your ability to develop harmonious teams in a multi-ethnic context. We are looking for someone with good team building skills and knowledge of participatory approaches; you should display flexibility, adaptability, culturally sensitivity, and a sense of humor.

• At least 5 years of working in a management role in African, humanitarian or recovery contexts


• Internationally recognized relevant certification or trainings (CIPS/ CSCP) is a preference.


• Demonstrated success as a Supply Chain leader across all disciplines within supply chain including planning, procurement and logistics.


• Broad knowledge and experience in Supply Chain strategies, market analysis techniques, procurement and contracting, vehicle and fleet management, inventory, property and asset management.


• Good knowledge of project management and an understanding of the humanitarian context programming is a plus. Strong collaborator and influencer with effective interpersonal and analytical skills who is able to work seamlessly across countries, cultures, and organizational units.


• Able to work effectively in a highly matrixed structure, multi-task, prioritize and make decisions. Strong financial management, budgeting and communication skills.


• Excellent training and coaching ability. Fluency in English and French is required,


• Ability and willingness to travel to remote field offices.

• Working Environment:
  
  Security in the South West (Buea), North West (Bamenda) and Far North of Cameroon, (Maroua & Kousseri) are at level IV (red) and the IRC has a curfew in place. Lodging is in a shared IRC guesthouse. Yaoundé is level II (yellow).

LI-GR1

.